CALL CENTER AGENT
Abu Dhabi, UAE
: Diploma or higher education
: Any Nationality
: 2 - 5 years
: Other
: 11 - Mar - 2019
Job Description
JOB PURPOSE
 
Handle and process any customer request received or submitted through any channel by providing the best service and support to satisfy the customer
 
Key Responsibilities:
 
Answering all calls, email and chat enquiries and provide the best resolution and customers experience
Handle received complaints end-to-end
Handle enquires from Company Systems
Capturing pre-defined critical data field from customer
Creating requests in the system for customer whenever required or applicable to handle the request end-to-end 
Submit sales enquiries submitted by leads through the call center to related Business Development Manager
Submit enquiries submitted by customers through the call center to their assigned Relationship Manager
Follow up on pending cases or complaints with concerned departments and process owners
Achieve department required productivity and quality KPIs
Conducting satisfaction calls to the customer after his complaint is resolved
 
Desired Candidate Profile
KNOWLEDGE & SKILLS
 
Educational and Technical Qualifications: Diploma or higher education
 
Language Skills: English & Arabic
 
Years of Experience: 2-3 Years
 
Nature of Experience: Call Canter or Customer Service preferred in Ports industry
 
KEY INTERACTIONS 
 
Key Internal Contacts: Process Owners, Business Development Managers, Relationship Managers, and Customer Service management
 
Purpose of Interaction:
Handle and resolve customers enquires and escalates any complex customer issues or complaints
Follow up or remind the process owners about pending or delayed complaints or issues
 
Key External Contacts: Customers, potential customers and investors
 
Purpose of Interaction:
Conduct survey or customer satisfaction questioner
Conduct a tele-marketing campaign 
Update or follow up on enquires or complaints resolution
 
member's login Username Password

Job Seekers

Employers

New job alerts

Receive latest jobs in your inbox !

Our clients