Abu Dhabi, UAE
: Diploma or higher education
: Any Nationality
: 2 - 5 years
: Other
: 11 - Mar - 2019
Job Description
Handle and process any customer request received or submitted through any channel by providing the best service and support to satisfy the customer
Key Responsibilities:
Answering all calls, email and chat enquiries and provide the best resolution and customers experience
Handle received complaints end-to-end
Handle enquires from Company Systems
Capturing pre-defined critical data field from customer
Creating requests in the system for customer whenever required or applicable to handle the request end-to-end 
Submit sales enquiries submitted by leads through the call center to related Business Development Manager
Submit enquiries submitted by customers through the call center to their assigned Relationship Manager
Follow up on pending cases or complaints with concerned departments and process owners
Achieve department required productivity and quality KPIs
Conducting satisfaction calls to the customer after his complaint is resolved
Desired Candidate Profile
Educational and Technical Qualifications: Diploma or higher education
Language Skills: English & Arabic
Years of Experience: 2-3 Years
Nature of Experience: Call Canter or Customer Service preferred in Ports industry
Key Internal Contacts: Process Owners, Business Development Managers, Relationship Managers, and Customer Service management
Purpose of Interaction:
Handle and resolve customers enquires and escalates any complex customer issues or complaints
Follow up or remind the process owners about pending or delayed complaints or issues
Key External Contacts: Customers, potential customers and investors
Purpose of Interaction:
Conduct survey or customer satisfaction questioner
Conduct a tele-marketing campaign 
Update or follow up on enquires or complaints resolution
member's login Username Password

Job Seekers


New job alerts

Receive latest jobs in your inbox !

Our clients