Job
ITSM CONSULTANT
UAE
: Any Nationality
: null
: INFORMATION TECHNOLOGY (IT)
: Consultant
: 20 - Aug - 2020
Job Description

Positions and Experience:-

Experts Tool Consultant 15+ Years

 

Senior Tool Consultant 10-14 Years

 

Intermediate Tool Consultant 6–9 Years 

 

Junior Tool Consultant 3–5 Years 
Desired Candidate Profile

Duties and Responsibilities not limited to:-

Experience with technical ITSM Tool components such as: business rules, client scripts, UI policies and actions, UI pages and macros, script includes, catalog items, workflows, web services, reports, and so on.

Proficiency with ITSM Tool components such as Service Catalog, Change/Incident/Problem Management, Asset Management, PPM, Discovery, Knowledge, CMDB, and so on.
Experience in administering, configuring, developing, and customizing ITSM Tool and its related integrations 
Strong knowledge of ITIL principles and experience applying ITIL guidance to IT service. 
Provide ITSM Administration and Functional/Development Support to users across the Organization 
Provide timely support to user queries and troubleshoot production issues; 
Perform Systems Integration Testing and manage/coordinate user acceptance testing. 
Creation of technical and functional documents for ongoing maintenance items and projects;
Understanding of ITSM best practices and ITIL principles (ITIL V3 Certification) 
Strong understanding of a Configuration Management Database (CMDB) and its relationship to asset management and IT service management processes 
Familiarity with IT technologies including common hardware, networking, and software licensing 
Strong Knowledge of the ITSM/ ITIL Framework 
Experience with Asset purchasing and receiving processes
Daily reporting and presenting to the management of all the projects and ideas
 
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