Job Duties but not limited 

• Provide effective suggestions and solutions to solve customer problems, and identifies solutions where possible with cooperation with the Section Manager.

• Review and analyse customer suggestions on regard of business process and ensure possible implement it, and report it high management.

• Answer customers’ phone calls and provide assistance if needed and direct the customer to the concerned sections.

• Follow and ensure that complains are updated in a timely manner on the progress of their Complains, and the decision or action has been taken.

• Coordinate with the Corporate Communication & Legal offices for details of publications and articles containing complains to ensure responses to the same. 

• Ensure communication and coordination with other departments in order to follow up on customer feedback and complaints.

• Implement the company IMS policy, objectives and programs.

• Cooperate with other colleagues whenever needed and assure that all colleagues are informed to ensure better outcome of solving complains.

• Comply with reasonable OSH instructions and safe working procedures 

• Use of appropriate personal protective equipment and safety systems 

• Be familiar with emergency and evacuation procedures

• Not willfully or recklessly endanger anyone’s health and safety 

• Assist with preparation of risk assessments; and 

• Report OSH hazards, incidents, and issues 

Minimum Requirement

• Minimum Bachelor Degree

• Minimum experience 5 years

• Professional in Arabic  Language ( reading, writing and speaking ) is an advantage