Customer Satisfaction Officer UAE National
Abu Dhabi, UAE
: Emirati
: 6 - 10 years
: Administration
: 29 - Aug - 2022
Job Description
Job Duties but not limited 
• Provide effective suggestions and solutions to solve customer problems, and identifies solutions where possible with cooperation with the Section Manager.
• Review and analyse customer suggestions on regard of business process and ensure possible implement it, and report it high management.
• Answer customers’ phone calls and provide assistance if needed and direct the customer to the concerned sections.
• Follow and ensure that complains are updated in a timely manner on the progress of their Complains, and the decision or action has been taken.
• Coordinate with the Corporate Communication & Legal offices for details of publications and articles containing complains to ensure responses to the same. 
• Ensure communication and coordination with other departments in order to follow up on customer feedback and complaints.
• Implement the company IMS policy, objectives and programs.
• Cooperate with other colleagues whenever needed and assure that all colleagues are informed to ensure better outcome of solving complains.
• Comply with reasonable OSH instructions and safe working procedures 
• Use of appropriate personal protective equipment and safety systems 
• Be familiar with emergency and evacuation procedures
• Not willfully or recklessly endanger anyone’s health and safety 
• Assist with preparation of risk assessments; and 
• Report OSH hazards, incidents, and issues 
Desired Candidate Profile

Minimum Requirement

Minimum Bachelor Degree

Minimum experience 5 years

Professional in English Language ( reading, writing and speaking )

Professional in Arabic  Language ( reading, writing and speaking ) is an advantage




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