IT Service Delivery, PMO And Planning Manager
Abu Dhabi, UAE
: Any Nationality
: null
: Information Technology
: 27 - Oct - 2022
Job Description


CLIENT IT is undertaking major IT transformation Projects to enable Business Strategy to ensure meeting the Shareholders Strategies to support the business growth and excellence

An IT Service Delivery, PMO & Planning function is created to support Vice President, IT in managing portfolio of IT Infrastructure Services, track and monitor IT Investment projects and act as a custodian of IT Road Maps, Plans and Strategies.

The role will translate IT Strategies into 5 Years implementation Plans, establish PMO function to oversee IT projects to meets cost, time, scope and benefit realisation targets and ensure all IT services meet SLA and KPI.

The main responsibilities of the role include managing the day-to-day activities in the PMO, providing guidance on PMO policies and processes, overseeing delivery of IT projects and manage Operational Integrity of IT Infrastructure Services.

The role will also act as the IT Advisor to the Vice President, IT and manage consolidation of IT portfolio of services across the while demonstrating understanding of CLIENTs business vision, strategy and KPIs balancing with prevailing technology standards.

The role will be a key part of the IT Leadership and reports to Vice President, IT.

 Key Accountabilities

Project Management Office:

  • Establish and cascade a Project Delivery Framework (PDF) CLIENT and understand how to apply both Waterfall and Agile project delivery methodologies within the framework
  • Ensure the successful implementation of the CLIENT’s IT PMO strategy, responsibilities, services and deliverables
  • Monitor project reporting and assist CLIENT’s Vice President, IT in reporting to Senior Management.
  • Manage and compile project related financial and KPI information
  • Oversee project costs and ensure finances are well managed
  • Understand the key elements required to set up an IT project and work closely with PMs and other parties to ensure smooth set up. Ensure PDF compliance through setting up
  • appropriate repositories and data entries, maintaining quality data, and making sure that required deliverables are created, reviewed and approved.
  • Capture and track risks and issues. Maintain change logs
  • Support the Vice President, IT to define, sequence, and estimate resources, activities, and durations to develop a baseline schedule. Track and manage activity progress, dependencies and deviations
  • Prepare and present cost-benefit analyses to support business case development and the implementation of projects
  • Ensure cross-project dependencies are managed and the dependency log is accurately maintained.
  • Provide Project planning, Milestone management, Scope management, Resource forecasting; Financial Management; Change Management across the project portfolio


IT Strategy & Planning

  • Support the Vice President, IT to develop and direct the strategic and long-range goals of CLIENT for IT projects and implementations
  • Support the Vice President, IT in identifying and reviewing pricing and market trends; analyzes and applies this information in development of the IT Strategy
  • Understand and shape the CLIENT’s strategy and mission and develops plans to materialize strategy and analyze business proposals
  • Provide support and insight into significant organizational changes
  • Management and development of the business’s & IT KPIs in order to facilitate analysis and reporting of performance against plans and budgets as well as strategic objectives.
  • Aligning departmental goals, processes and resource allocation with the CLIENT strategy and the IT strategy
  • Manages the development of weekly/quarterly/annual performance reports for the Vice President, IT as well as facilitating cross-functional performance reviews
  • Supports the maintenance of an effective strategy department inclusive of management, coaching, and development of strategy management personnel and identifying and advising on areas for enhancement and focus.
  • Development of weekly/quarterly/annual strategic risk reports for the Vice President, IT


IT Service Delivery

  • Provide overall advise on how to use information technology in order to meet the business objectives or overcome problems
  • Work to improve the structure and efficiency of IT systems in CLIENT and its Operating Units
  • Provide Strategic guidance with regard to technology and IT infrastructures and enable major business processes through enhancements to IT
  • Analyzing CLIENT’s IT system and infrastructure and diagnosing IT system problems, inefficiencies, and weaknesses
  • Providing advice on technology best practices
  • Work closely with CLIENT’s Vice President, IT to provide recommendations and guidance on IT technologies, services, and systems. This guidance can range from improving IT policies through training to implementing entirely new systems and servers to address the organization’s current and future IT needs
  • Identify and utilize methods to improve current processes and uses of technology to better align them with business goals



Desired Candidate Profile

Minimum Qualification


  • Minimum Bachelors degree in computer science, business administration
  • PMP certification is desirable
  • ITIL or hands on experience working in Industry.
  • Or relevant demonstrable industry experience


Minimum Knowledge, Skills, and Abilities

  • Proven track record for planning, executing, controlling and closing projects and the ability to manage multiple projects simultaneously with minimal supervision
  • Experience of managing a PMO office
  • Experience of managing large scale complex IT Projects. Project ranges from ERP, Digital and Data systems.
  • Skills in creating and maintaining project and program plans, including risks, actions, issues, dependencies
  • Highly efficient in resource planning and tasks assignment
  • Knowledge of benefits and dependency mapping, risk management and resource planning
  • Highly proficient IT skills in Word, Excel, PowerPoint, and MS project
  • Line management or team leader experience
  • Excellent written/oral communication skills for reports and presentations
  • Diplomatic ability to influence others at all levels of the business
  • Strong and demonstrated ability to build lasting relationships with key stakeholders
  • Ability to competently mediate disagreements and negotiate agreeable resolutions



Experience of Program and project level financial management

  • Knowledgeable and experienced in efficient Change Management methods
  • At least 10 years of relevant project management or PMO management experience
  • Experience in supporting Capital Projects or Assets through IT Deployments.
  • 5 years of experience in business administration, management consulting or strategic planning.
  • Experience in using AGILE or PRINCE2 methodology (or equivalent) for medium to large sized projects
  • Excellent understanding of business operations and procedures.
  • Excellent communication and interpersonal skills
  • Excellent written/oral skills in English –


Leadership Skills


  • Inspire by personal integrity, transparency and humility.
  • Resilient under pressure, strengthened by adversity.



  • Lead delivery of extraordinary business outcomes.
  • Passionately invest in people to build performance for today and tomorrow.



  • Set direction and capture opportunities to generate sustainable value.
  • Active in external environment for new perspectives and opportunities.



  • Collaborate across boundaries at pace, embrace diversity and cultures.
  • Simplicity, Focus, Priority setting and Speed.
  • Lead by example to simplify internal processes.
  • Timely decision taking.


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