Job
Helpdesk Analyst
Abu Dhabi, UAE
: Any Nationality
: null
: INFORMATION TECHNOLOGY (IT)
: Information Technology
:
06 - Jan - 2023
Job Description
- Answer all calls/emails reaching the support line.
- Addressing user tickets regarding the current IT processes and workflows
- Walking customers through pre-defined procedures and steps
- Asking targeted questions to diagnose problems
- Ensuring required SLAs is met
Desired Candidate Profile
- Degree in information systems or adjacent discipline.
- Dmonstrable experience as a help desk analyst.
- Unmatched administrative, triaging, and time management abilities.
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