Helpdesk Analyst
Abu Dhabi, UAE
: Any Nationality
: null
: Information Technology
: 06 - Jan - 2023
Job Description
  • Answer all calls/emails reaching the support line.
  • Addressing user tickets regarding the current IT processes and workflows
  • Walking customers through pre-defined procedures and steps
  • Asking targeted questions to diagnose problems
  • Ensuring required SLAs is met
Desired Candidate Profile
  • Degree in information systems or adjacent discipline.
  • Dmonstrable experience as a help desk analyst.
  • Unmatched administrative, triaging, and time management abilities.
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