Job Description

To provide a welcoming approachable services. Assisting visitors and assure quality customer service calls by providing information for their general inquiries and complaints. Performing administrative tasks and recording details to track the people who visit their location.

Roles/ Main duties:

• Greet guests or visitors appropriately.
• Handle incoming customer service calls and emails.
• Meet the needs of a guest, client, or visitors.
• Referring visitors in appropriate place
• Manage bookings and reservations.
• Recommendations of attractions to visitors
• Registering visitors information
• Ensure quality visitor services and satisfaction.
• Performs daily report of maintenance issues.
• Performing clerical receptionist duties such as filing, photocopying, transcribing, and faxing
• Provides complimentary guest services (i.e., wheelchairs, storage of backpacks, bags, coat check, etc.)

Skills:

• Customer Service skills
• Proficient in English
• Good Communication Skills

Qualifications:

• Diploma in Hospitality Management or equivalent
• Proven experience as Visitor Services Host or Visitor Services Associate
• Excellent knowledge in MS Office
• Personality Development & Presentation Skills
• Customer-oriented individual with a good knowledge of hospitality management (Hostess, Guest Relation, Front Office Associate) industry standards.
• Professionally presentable