Job Summary 

Responsible for managing and implementing Business Excellence Models and executing the Excellence Strategy. Create and maintain a structured approach for managing the ownership, execution and monitoring of EFQM Roadmap. Play a leading role in the development and management of excellence activities within the framework of the company strategic plan.

Key Responsibilities

• Develops methodologies, frameworks, strategies, policies, and plans that supports the culture of business excellence and continuous improvements and ensures alignment to service excellence.
• Supervises business development activities, analyses progress of excellence teams/initiatives and suggest new initiatives.
• Supervises and conducts self-assessment against the EFQM Excellence Model criteria and identify the Strengths and Areas for Improvement using the RADAR Scoring Matrix.
• Works on the actions taken based on the conducted review for the reports related to Excellence Awards and other related initiatives/projects
• Supervises and conducts local and international benchmarking exercises to identify significant improvement opportunities in line with company goals and identify best practices suitable for implementation within the company.
• Acts as focal point of contact with different Awards Offices and Excellence Programs facilitate the creation and improvement of processes, and support the overall Excellence Program.
• Supervises the preparation of the submission documents for different award categories across the company and provides the staff with consulting whenever they prepare their individual submission documents.
• Organize and supervise the Internal Award and design proper awareness plan.
• Supervise the design of communications strategy & process, and knowledge management programs with relevant areas.
• Develop partnership with organizations and businesses community, and promote networking between the company and other companies
• Perform other similar or related duties as and when assigned by the Business Planning & Development Specialist

Minimum Requirements

• Bachelor’s Degree in Business Administration, or equivalent. Additional postgraduate qualifications will be an added advantage.
• EFQM Certified Assessor. Master Assessor Certification is an advantage.
• Excellent acquisition of English and Arabic language. Advanced communication skills.
• Very good interpersonal, organizational, adaptability, planning, and team building skills.
• Computer literate with very good knowledge of Microsoft Office.
• 9 years of experience in the field of business excellence, performance, quality and excellence models experience.