• Escorting and welcoming assigned guests upon arrival, stay and departure.
• Coordinating special amenities and events for in house guests.
• Supervising the overall quality of assigned suites experience.
• Converse with guest to furnishing information.
• Process mail, messages and packages for assigned guests.
• Coordinate transportation with Guest Experience Team for assigned guests.
• Arrange any special requests.
• Provide a professional and immediate response to guests concerning all activities and hotel services.
• Inspects all orders to insure all standards are met before delivery to guests.
• Assists the Guest Experience Agents duties when needed.
• Delivers housekeeping items and laundry to guest rooms when needed
• Ensure all SOP/Checklists related to operations are dully filled according to our group standards and properly stored.
• Arrange G.E.M offices, pantrys, and service landings to ensure standards of service are maintained.
• Respond to guests’ inquiries and coordinate special arrangements.
• Provide instruction and/or guidance for guest safety in fire or other emergency situations.
• Respond to guest questions. Provide guest assistance, direction and information as requested when working in public areas.
• Communicate all information/changes to existing information to appropriate VIP Villa colleagues in an accurate and timely manner.
• Report all suspicious persons or activities and hazardous or unsafe conditions to the management.
• Understands and follow the laws and guidelines for beverage service.
• Ensures accuracy of all collateral in suites and villas: current, correct, spelled correctly, clean and presentable.
• Ensures menu descriptions are up to date and distributed appropriately in the suites.
• Responsible for conducting inventories and creating supply requisitions.
• Generate a daily detailed activity report concerning tour assigned guest to the Guest Experience.

Minimum Requirement but not limited to

• Successful problem solving skills.
• Excellent overall communication skills.
• Able to multi-task.
• Strong desire to provide excellent guest service.
• The ability to work well in a team environment.
• Possess a pleasant and outgoing personality.