Work Performed: 

 

• Delivering the highest level of Customer Service at all customer touch points. 

• Constant liaison with Check-in, Boarding Gate, Ramp, Cargo, Lounge. 

• Supervising service partners’ activities for the smooth acceptance of passengers. 

• Directing Arriving/Departing passengers to respective areas such as Arrival Hall, Transfer Area, Departure Gate, Lounge, etc. 

• Checking entry requirements (visas, residence permits) are met. 

• Coordinating with Cargo, Fuelling company, Baggage Make up Area, aircraft loading team, catering suppliers for a smooth turnaround. 

• Handling of company mail. 

• Performing pre- and post-flight administration duties. 

• Handling baggage claims. 

• Ensuring compliance with QR Safety and Security requirements. 

• On Time Performance. 

Minimum Requirements:

 

• Higher Secondary Education.

• A minimum of 2 years experience in an Airline or GHA as passenger handling or ground operations staff and good knowledge of Airport working environment.

• Proficient in MS Office.

• Fluency in English.